Refund policy

Arctic Bejeweled Collection (abcdecor.co)
Effective date: October 15, 2026

Arctic Bejeweled Collection is an online, delivery-only business based in Antigua and Barbuda. We do not accept customer visits or returns at our private address.

Change-of-mind returns
Please request a change-of-mind return within 48 hours of delivery through WhatsApp or our Contact Us page, providing your receipt or order confirmation.

Items must be unused, undamaged and in their original packaging. Approved change-of-mind returns are subject to a 10% restocking fee, deducted from the purchase price of the returned items. Original delivery charges are non-refundable, and customers are responsible for return transport costs.

Change-of-mind requests received more than 48 hours after delivery will not be accepted. The actual return handoff may take place later by appointment.

Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if anything is damaged, defective, incorrect, or materially different from its description. We ask that you report visible delivery damage ideally within 2 hours so we can investigate promptly. This is a request, not a deadline that removes your legal rights.

Please include your order number, a description of the problem, and photos if available. Keep the item and its packaging where possible until we provide instructions. We will arrange a refund, replacement, or other appropriate remedy in accordance with applicable law. No restocking fee applies to these cases.

Return arrangements
Please contact us before returning any item. We will provide instructions and arrange a suitable return method, which may include a scheduled handoff at an agreed public location. Do not bring returns to our private address.

Refunds
After receiving and inspecting a change-of-mind return, we will confirm whether it meets the conditions above. Approved refunds will be issued less the 10% restocking fee and any non-refundable original delivery charges.

Refunds will be processed through the original payment method where possible, or another method agreed with you. Refunds required under applicable law will be processed within the legally required timeframe.

Nothing in this policy limits your rights under Antigua and Barbuda law.